WHSmith awarded Melbourne Airport's Retailer of the Year
WHSmith Australia is pleased to announce that during Melbourne Airport’s 2017 Customer Service Awards – WHSmith was awarded Retailer of the Year.
The Customer Service Awards reward individuals, teams and organisations from across the airport where outstanding service has been delivered.
The awards reflect the values and service promise contained within the Melbourne Airport Customer Service Charter and Launceston Airport Customer Service Charter.
The Charter provides a common focus for all airport-based organisations and staff in pursuing our goal to provide a world class airport experience for the travelling public.
Retailer of the Year is an award to a retailer who over the course of 12 months has achieved the top scores in the Mystery Shopper program for customer service and experience. Across a series of quarterly mystery shopper surveys throughout the year, involving all sites, WHSmith achieved consistent results above 98% – achieving scores of 99% and 100% in several locations.
With a major expansion happening throughout Melbourne International Terminal causing disruption to service and trade, our Melbourne team continue to deliver exceptional customer service. To win an award like ‘Retailer of the Year’ is recognition of the Airport teams dedication, professionalism and relentless focus on the customer – Carl Hargrave, Managing Director, WHSmith Australia.