Our Values and Culture

Our Values
Living our four key values is an important part of achieving this vision.

  1. Customer Focus; Keep the customer at the heart of all that we do.
  2. Value our People; Our people are respected and valued in an honest, open environment.
  3. Drive for Results; Tenacity for ambitious and competitive results – delivered with pace.
  4. Accountability; Take personal responsibility and deliver what we say we will.


Our Culture
At WHSmith everybody is treated fairly, with respect and is given the opportunity to be involved in the business’ success. In support of this aim, peoples’ differences are valued and recognised in everything that we do. We attract and develop the best talent, seeking to include the broadest range of people and perspectives.